Shipping & Delivery

We offer free standard shipping on our orders.

Orders are usually despatched the next working day. Your order will be shipped using standard service unless you choose otherwise. Once shipped, orders are usually received within 15 business days. We do not ship orders on Saturdays, Sundays or holidays. Orders placed between Friday and Sunday will be dispatched on Monday.

Please note that we do not ship to PO Boxes or APO addresses.

For more information about international shipping, please contact us at  byhool@foxmail.com.

While we make every effort to ensure that your order arrives on time, byhool.com is not responsible for bad weather, service interruptions or other circumstances beyond our control.

Delivery Times

Standard delivery: 7-10 working days

Please note that delivery times do not include the standard 1-3 business day processing time required to ship orders.

Shipment Tracking

Tracking numbers are assigned when parcels are dispatched. You will receive an email with the tracking number and a link to view the status.

Lost or stolen packages

If you believe your package has been lost or stolen, please contact  byhool@foxmail.com.